Report Security Issues
If you believe you have found a security vulnerability on our website, we encourage you to report it to us responsibly.
At Homecare DIY Hardware Store, we value the work of security researchers and aim to work with you to resolve issues quickly and safely.
Fundamentals
If you follow the guidelines below when reporting a security issue, we will not take legal action against you:
- Please give us reasonable time to investigate and fix the issue before making it public or sharing it with others.
- Do not access or modify any data belonging to other users without explicit permission.
- Act in good faith and avoid privacy violations, service disruption, or data destruction.
- Do not exploit any vulnerability you discover (including accessing sensitive data or attempting further system compromise).
- Comply with all applicable laws and regulations.
How to Report a Vulnerability
Please report any security issues by contacting us directly:
Email: help@homecarediyhardware.com
Include:
- A detailed description of the issue
- Steps to reproduce the vulnerability
- Any supporting evidence (screenshots, logs, etc.)
Please do not contact individual employees.
Responsible Disclosure
If you unintentionally access sensitive data while investigating a vulnerability:
- Stop immediately
- Do not save, copy, or share the data
- Report it to us as soon as possible
We aim to review all valid reports, but response times may vary depending on complexity and priority.
Bounty Program
We may offer rewards to security researchers who responsibly disclose valid vulnerabilities.
Rewards are:
- Determined at our discretion
- Based on severity, impact, and report quality
Reward Guidelines (Optional)
Critical Severity (up to £200)
- Remote code execution
- Full account access
- Major data breaches
High Severity (up to £100)
- Authentication bypass
- Sensitive data exposure
- Security misconfigurations
Medium Severity (up to £50)
- Logic flaws affecting multiple users
- Insecure data handling
Low Severity
- Minor issues with limited impact
Important Notes
- Duplicate reports may not be rewarded
- Multiple issues from the same root cause may be treated as one
- Detailed, reproducible reports are required for eligibility
Contact Us
Homecare DIY Hardware Store
Address:
50 Edgbaston St, Birmingham B5 4RQ, United Kingdom
Phone:
+44 7847 336219