Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- With proof of purchase (receipt or order confirmation)
How to Start a Return
To start a return, please contact us at:
help@homecarediyhardware.com
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. plants)
- Custom or personalised items
- Personal care products
- Hazardous materials
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get a replacement is to:
- Return the original item
- Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time may vary depending on your bank or card provider
Contact Us
Homecare DIY Hardware Store
Address:
50 Edgbaston St, Birmingham B5 4RQ, United Kingdom
Phone:
+44 7847 336219