Shipping policy
Homecare DIY Hardware Store ("we" and "us") is the operator of our website.
By placing an order through this website, you agree to the terms below. These terms are provided to ensure transparency and to set clear expectations for our service.
1. General
All orders are subject to product availability.
While we aim to keep stock information accurate, there may occasionally be discrepancies.
If an item becomes unavailable after your order is placed, we will contact you to offer the option of:
- Waiting for restock
- Receiving a refund
2. Shipping Costs
Shipping costs are calculated at checkout based on your order.
- Economy Shipping: Free
- Standard Shipping: £15
The total shipping cost will be clearly displayed before completing your purchase.
3. Returns
3.1 Change of Mind
We accept returns within 30 days of receiving your order, provided that:
- Items are unused
- In original packaging
- In resellable condition
Return shipping costs are the responsibility of the customer.
Once approved, refunds will be issued to your original payment method.
3.2 Warranty Returns
Valid warranty claims are accepted within 90 days of receiving your order.
For approved claims, you may choose:
- Replacement item
- Refund
- Store credit
Return shipping may be reimbursed after successful claim approval.
4. Delivery Terms
4.1 UK Delivery
All orders are processed and shipped within the United Kingdom.
Handling Time:
1–3 business days
Delivery Options:
- Economy Shipping: 5–8 business days (Free)
- Standard Shipping: 3–4 business days (£15)
Delivery times are estimates and may vary due to external factors.
4.2 International Shipping
We currently do not offer international shipping.
4.3 Dispatch Time
Orders are typically dispatched within 1–3 business days.
4.4 Change of Address
Address changes can be made before dispatch only.
4.5 P.O. Box Delivery
We can deliver to P.O. Box addresses via standard postal services.
4.6 Out of Stock Items
If an item is out of stock:
- Available items will be shipped immediately
- Remaining items will be shipped once restocked
4.7 Delivery Delays
If your order is delayed, please contact us and we will assist you.
5. Tracking
Once your order is dispatched, you will receive a tracking link via email.
6. Damaged Parcels
If your parcel arrives damaged:
- Reject it if possible
- Contact us immediately
If delivered in your absence, contact us for support.
7. Taxes
All prices displayed include applicable UK taxes.
8. Cancellations
Orders can be cancelled before dispatch.
If already shipped, please refer to our returns policy.
9. Insurance
All shipments are covered for loss or damage.
In case of:
- Lost parcel → replacement or refund
- Damaged parcel → replacement or refund after investigation
10. Contact Us
Homecare DIY Hardware Store
Address:
50 Edgbaston St, Birmingham B5 4RQ, United Kingdom
Phone:
+44 7847 336219